Shipping Policy
At Trenzzee, we are committed to providing our customers with high-quality products and timely delivery. Our shipping policy ensures that your orders are processed and shipped within the specified time frame.
Delivery Timeframe:
Our standard delivery time is between 5-12 business days, depending on the shipping address. However, please note that delivery times may vary based on the shipping destination, carrier delays, and other factors beyond our control.
Order Processing:
All orders are processed within 1-2 business days of receiving the order. Once your order has been processed, you will receive a confirmation email with the tracking information.
Shipping Methods:
We ship our products via reliable carriers such as FedEx, DHL, USPS, UPS etc. The shipping method is selected based on the destination and weight of the order.
Shipping Rates:
Shipping rates are determined based on the shipping address, shipping method, and weight of the order. The shipping cost will be calculated at checkout.
International Shipping:
International shipping rate may vary upon the shipping destination and factory warehouse. However, we are constantly working to expand our shipping capabilities to serve our customers worldwide.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your package's delivery status on the carrier's website.
Delivery Attempts:
If the carrier attempts to deliver your order and you are not available to receive it, they will typically make additional delivery attempts. If the carrier is unable to deliver your order after multiple attempts, your package may be returned to us, and additional shipping charges may apply.
Order Cancellation:
If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled. However, you may be able to return the item.
If you have any questions or concerns about our shipping policy, please contact our customer service team for assistance.